My versa is stuck on do not disturb & sleep mode

[Welley]

I have tried to turn both modes off as per instructions,however, neither are responsive. Due to this cannot increase brightness  or get vibration to work with calls or texts. Any help would be appreciated please. Thanks 

[SunsetRunner]

Try a Restart and do it several times if necessary.

[Welley]

Will try this now, fingers crossed it works. Many thanks 🙂

[Ajnurse]

I have the same problem. Anytime I put it on sleep mode, its like the screen does not recognize my touch. I used to be able to put it on the charger for a few min, then it would work, but now that doesn't work anymore. I tried the tip of restarting several times, but that didn't fix it either. Any other tips?

[SunsetRunner]

Contact Customer Support.

[Ldhatch]

Did you ever get it to work?   I've restarted mine several times too.

[Ajnurse]

I just never turn it on do not disturb anymore. I change settings in Fitbit app to not vibrate when I sleep.


Sent from my Verizon, Samsung Galaxy smartphone

[Davez4578]

did u get it fixed?

[Davez4578]

so i have a Fitbit Versa 3. My issue was both sleep mode and do not disturb were stuck on. do not disturb said i needed to turn off sleep mode, and sleep mode told me I had to turn off do not disturb. I went to settings and both stuck on i click "off" and nothing happends i turned my fitbit off 4 times still no luck. But then i went to QUICK settings, not the normal settings. Which on the versa 3 is swiping left. I noticed the Moon icon was on showing sleep mode was  on. I clicked the moon turning sleep mode off, and went back to settings and turned do not disturb off. and problem solved.

[Ayrebella]

I had this problem as well and swiping left and exactly what you said and it worked!  Thank you....just click on the half moon and all fixed.  Thank you.

[Monsoonmonkee]

Oh my goodness!! Thank you so much! This was getting frustrating and you solved my issue ♡

[RexM]

Thanks, Davez4578!   That fix ended up being simple, but it was far from intuitive.   

[RexM]

Just swiping left and tapping the sleep mode button *then* enabled me to go into settings and switch to Always On for when I'm exercising and just want to take a quick glance at my heart rate or my pace.

[Strangeuni]

Thank you so much, this worked for me too:

Davez4578

Jogger

 2  0  7

so i have a Fitbit Versa 3. My issue was both sleep mode and do not disturb were stuck on. do not disturb said i needed to turn off sleep mode, and sleep mode told me I had to turn off do not disturb. I went to settings and both stuck on i click "off" and nothing happends i turned my fitbit off 4 times still no luck. But then i went to QUICK settings, not the normal settings. Which on the versa 3 is swiping left. I noticed the Moon icon was on showing sleep mode was  on. I clicked the moon turning sleep mode off, and went back to settings and turned do not disturb off. and problem solved.

[Monsoonmonkee]

Glad you were able to get out worked out 😀

[flimbo57]

Had exactly same problem and your tip totally worked so thank you

[Monsoonmonkee]

So glad you were able to get it worked out 😀

[Maggieinlondon]

Over a year since you posted this, I had the same problem. So frustrating! I even stopped using the Fitbit because I couldn’t figure out how to resolve it. Just now sat down to have another go and found your solution. As others said, not intuitive. Thanks!!

[Monsoonmonkee]

You're so very welcome ♡

[Kris1020]

Thank you!!

This works!!