My versa isn't counting all my steps or buzzing when I get a text

[Avele]

Hello, everyone! I've been noticing my watch isn't counting my steps. One day, I looked to see how many I'd taken and checked again in the evening and it hadn't moved. I've been watching it as I'm walking and the number won't move. I'll also receive text notifications on my phone, but not on my watch. I received messages from the previous night after I'd been awake for several hours! Do I need to exchange it already?... Please help!

[LiliyaFitbit]

Welcome to the Fitbit Community @Avele!

Thank you for sharing the details of the issues you're experiencing with your Versa not counting your steps and receiving notifications. Our Support team will be glad to check your warranty options, however I would like to try to resolve these issues first. Sometimes, when you start walking, your steps may not update on your device right away. After about 10-15 continuous steps, you'll notice the steps catch up and start updating in real time with each step you take. If you continue experiencing the issue with tracking steps, please restart your device: How do I restart my Fitbit device?

Usually a missing requirement is the cause of the issue with notifications and I recommend confirming the steps to set up notifications in this help article: How do I get notifications from my phone on my Fitbit device? Move on to the troubleshooting steps if the issue persists. 

Let me know how it goes!

[Avele]

I get some text messages, but not all. And when I reply, my watch buzzes any shows me my reply as if it's a new notification. I moved the watch further down my arm to my wrist and it seems to be counting better, but not all my steps...

[Avele]

I restarted it and I think the problem was I was wearing it too high on my wrist. It seems to be counting better, but it's still not accurate.

[LiliyaFitbit]

Hi @Avele, thank you for your reply. I am sorry for the delayed response. 

Thank you for the update. I am glad to know that your watch is working better, I appreciate your troubleshooting efforts. You can double check the wrist placement guidelines for your device here.  Since you continue experiencing difficulties, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

I'll be around if you need further assistance. 

[Avele]

It's still acting up. It doesn't send my pulse to my app, and I get notifications that I sent a reply when I send a quick reply every single time. I'm starting to think this was a waste of money...

[LiliyaFitbit]

It's nice to see you around @Avele. I am sorry for the late response. 

I am sorry to hear you are going through this situation. I totally understand how you are feeling. I could see that our Support team got in touch with you. I know they will be glad to help you in the best possible manner, please continue working with them.

If you have any questions, feel free to let me know.

[Avele]

I think I'm just going to call, emailing back and forth is getting tedious.
Thank you!