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My versa went black and will not start.

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‎12-03-2020 16:08

‎12-03-2020 16:08

My Versa went black again. I bought it Dec /19. Then months later it went black and it was replaced. Now 9 months later it does the same thing. It was OK till noon. We were hiking and I looked at it in an hour and it went blank. I charged it this morning. I tried to restart it. It is charging for 3 hours now and still nothing. I am so so disappointed. 

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‎12-04-2020 04:32

‎12-04-2020 04:32

Welcome to the Fitbit Community forums @Kalina.ivanova. 

 

Thank you for sharing this information about what you've been experiencing with your Versa and confirming that you already tried a few troubleshooting steps. 

 

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep an eye on your inbox. 

 

Let me know if you have further questions. 

Davide | Italian and English Community Moderator, Fitbit


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