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My versa will not charge at all

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‎09-28-2019 08:03

‎09-28-2019 08:03

After trying many methods to charge my Versa, it still will ot charge. I have changed charging cords, boxes,  charging station, and nothing works.

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‎09-29-2019 10:53 - last edited on ‎03-07-2025 07:40 by Fitbit Moderator

‎09-29-2019 10:53 - last edited on ‎03-07-2025 07:40 by Fitbit Moderator

@Mutney Welcome! It's nice to have you on board!

Let me help you with your Versa not charging and thank you for troubleshooting this issue. Try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves. You can also find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

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