My versa will not show display screen is all black.

[Jessi826]

i have tried the reset but nothing works. shows light and turns on but screen is blank.

[SunsetRunner]

Hi, try this: restart your Versa 4-6 times in a row by pressing and holding the left and right lower buttons together untill you see the Fitbit logo and release the buttons. Usually this procedure solves a lot of these poblems. If you problem is not solved by this procedure, contact Customer Support about it. 

[Sjbmwb]

My verse is doing the same thing.  When I turn it off and on a faint light comes on for a few seconds and goes off again.

[JuanJoFitbit]

@Jessi826 @Sjbmwb I;m sorry for the late response. However, let me give you a warm welcome to our Fitbit forums and help you with the displays issues that your Versa trackers are experiencing. I appreciate the time you've spent on the troubleshooting steps.

I'd like you to try the troubleshooting steps that are listed in this help article. This contains the restart process that shared my friend @SunsetRunner but you can skip it f you already tried it. Once you've done the troubleshooting steps, check out if your trackers come back to life.

Thanks a lot for your help @SunsetRunner!

See you all later! 😀