My versa won’t connect vi Bluetooth

[summerhepworthx]

hi I have tried everything over the last hour to get my versa (the original) to connect to my phone

• it started not syncing so I tried restarting both my iPhone and my watch (multiple times 
• updated my phone
• updated the app
• unconnected the bluetooth and reconnected
• Deleted the Bluetooth connection to try and reconnect
• deleted the versa from my app (tried countless times to reconnect it says my versa isn’t near by)
• tried connecting to someone else’s phone
• logged out of the app and restarted my phone
• deleted the app all together
• checked the Bluetooth settings on my watch (it only mentions audio devices?)
• Restarted my internet router
• also my Fitbit is up to date software wise. 

ive tried literally every option on every website I’ve found, does anyone have any other suggestions as to why it isn’t working? It was fine a couple of hours ago..

also I’ve looked for an email address to email Fitbit but there only seems to be online chat (unavailable) and a phone call (finished at 7pm)

thanks so much!

[Guy_]

https://contact.fitbit.com

Also check your phone is on the compatible phone list. first

[summerhepworthx]

It is! I’ve had the Fitbit for over a year and it’s been completely fine up until yesterday 

[Rich_Laue]

Ok @summerhepworthx your router has nothing to do with the issue. 

A non syncing tracker should never be removed from a Fitbit account, this will never fix a sync issue. 

When it comes to syncing, the tracker does not need to be paired to the phone. 

Yes removing the tracker from the phones Bluetooth is a good step, but the user will not be able to reconnect. If they do manage to connect the tracker to the k med Bluetooth, the Fitbit app will not be able to find the tracker. 

Trying through another phone is a good idea, but make sure your phones Bluetooth is turned off. 

But the best place to look is in the help doc.