Hi, try to do the following suggestions (worked for me):
1. Prepare your Versa carefully before starting the update, e.g. switch to a clock face from Fitbit itself if you are using a third party one, and charge the Versa fully.
2. Reboot it and put it in the charger and connect it to your laptop and leave it there during the entire updating procedure. Also make sure that your mobile device/Fitbit app is connected to Wifi during the entire procedure by plugging your MD in your laptop. Go to settings in the Fitbit app and to Wifi settings, go to your network and on the right side of the name of your network there is a white icon. Click that and Fitbit will start connecting to your network. Once connected, the white icon turns to blue and it will say "Connected"
3. Start the update, which will be done over WiFi which is much faster that BT.
4. When the update is finished , you should have the new version on your Versa, to check this:
5. Go to settings on your Versa and about info Versa (Fitbit app shows it already) and it tells you that you have version 32.331.30.
Just one warning: make sure that your Versa is in the charger and connected to your PC during the entire process as well as you mobile device. Why is this necessary? The Versa on it's own does not have Wifi, but uses either your phone or PC as a bridge to be and stay connected to WiFi. Whenever you disconnect during this procedure the Versa, your wiFi connection will be lost within 1 minute. Good luck!! Happy new year.
