My verse will not sync with Samsung Galaxy s8

[Kad-mjd_1]

Hi, got my Fitbit 5 days ago and this is the second time it as stopped syncing with my phone (galaxy s8).  I have restarted my phone,  forced stopped the app,  uninstalled and reinstalled the app a bunch of times.  I am looking for more suggestions.   I am getting frustrated and I am very unhappy with this product.   This is my first fitbit so I am not having a good first impression.   

[SteveH]

A couple more things to try:

• Restart the fitbit. Instructions are at: https://help.fitbit.com/articles/en_US/Help_article/1186/
• Go into the phone's bluetooth settings and "forget" the link to the fitbit

If these don't help then try fitbit's troubleshooting guide at: https://help.fitbit.com/articles/en_US/Help_article/1866/

[Rich_Laue]

On my S8 these are the steps I have tried.

Restarting phone and tracker fail
Restarting App fail
Turning Bluetooth off/on fail
Log out/in on fitbit app faol
Clearing the Fitbit cache fail
Clearing all cache on the phone fail
Swiping all unneeded apps out of memory fail

Clear the Fitbit app data usually works, but not allways
Uninstalling/installing the Fitbit app seems to always work

Note my sister and two brothers with the same phone do not have issues, I'm on Sprint, they are not.