help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My watch and app won't connect to WiFi

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-12-2022 17:20 - last edited on ‎12-18-2022 20:21 by Fitbit Moderator

‎03-12-2022 17:20 - last edited on ‎12-18-2022 20:21 by Fitbit Moderator

I've tried resetting watch to factory settings, turned phone on and off, disconnecting and reconnecting my watch, charging it on the laptop, trying to connect through the laptop but nothing is working. 

 

Help! 

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎03-12-2022 23:00

‎03-12-2022 23:00

Hi @Elena343 -

  • what is not working?
  • what is working? 
  • why do you want to connect to wifi?

All the main communication and syncing between the watch and the Fitbit App is done via Bluetooth.

Author | ch, passion for improvement.

Best Answer
0 Votes

‎03-12-2022 23:16

In response to Guy_

‎03-12-2022 23:16

It wont allow me to connect to any of the apps like clock faces or sync the music on my watch. Just says oops no internet connection. 

 

Best Answer
0 Votes

‎03-12-2022 23:23 - edited ‎03-12-2022 23:24

In response to Elena343

‎03-12-2022 23:23 - edited ‎03-12-2022 23:24

@Elena343-  thats a phone issue, have a look at No internet connection 

You can't load music to this watch without a paid music subscription.

Author | ch, passion for improvement.

Best Answer
0 Votes