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My watch does never want to sync

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‎11-10-2019 03:43

‎11-10-2019 03:43

I brought my watch 10 months ago and it never wants to sync with my cellphone or the app constantly says it cannot find my device 

 

Please can you help 

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3 REPLIES 3

‎11-10-2019 05:40

‎11-10-2019 05:40

Hi @Keiralea , would you be so kind to mention which phone you're using? This is valuable information, regards kuzibri

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‎11-10-2019 05:52

In response to SunsetRunner

‎11-10-2019 05:52

Hi 

 

My phone is a Huawei mate 20 lite 

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‎11-10-2019 06:51 - edited ‎11-10-2019 06:57

In response to Keiralea

‎11-10-2019 06:51 - edited ‎11-10-2019 06:57

Hi, thanks, now I'm able to try and help you. As you may probably know Huawei and Fitbit is a "difficult" combination, especially regarding your device. Therefore see this article: https://help.fitbit.com/articles/en_US/Help_article/2322#huawei. This article is especially for your device! Hope this helps to solve your problem, regards kuzibri

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