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My watch is cracked

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‎04-25-2019 16:49

‎04-25-2019 16:49

My watch is not durable at all the first time I dropped it it cracked... can I please get a new watch

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‎04-25-2019 16:57

‎04-25-2019 16:57

Hi, sorry to read that your Versa cracked after dropping it. You can try to contact customer support hoping that they will be gentle/understandable and send you a new watch, but I'm afraid that these kind of  accidents dot not fall under the warranty. Sorry!!

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‎04-25-2019 16:57

‎04-25-2019 16:57

Hello and welcome to the forums @kenz220 

 

You might want to read the warranty policy. Accidents are not covered. click to read more about that

Stepping in the U.S.A. since September 2013. Android 14

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‎04-25-2019 17:00 - edited ‎04-25-2019 17:03

In response to Odyssey13

‎04-25-2019 17:00 - edited ‎04-25-2019 17:03

Hi, might I ask what your answer is adding to mine? Maybe our answers crossed each other during answering.

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‎04-25-2019 19:18

In response to SunsetRunner

‎04-25-2019 19:18

Actually, @SunsetRunner , it happens quite often when one person can post within seconds of another. There is no way of knowing when another person is about to press the post button. The main thing is that we're both offering advice to member.

Stepping in the U.S.A. since September 2013. Android 14

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‎04-27-2019 08:49

In response to Odyssey13

‎04-27-2019 08:49

@kenz220 Welcome to our Fitbit Community! I'm sorry for the late response. However, regarding your Versa's cracked part, I was able to get in touch with our Support team and was told that they assisted you via email. I'd like to know if a solution was provided.

 

Thank you for your help guys @SunsetRunner @Odyssey13!

 

Looking forward to your response! 😀

JuanJo | Community Moderator

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