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My watch is locked

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‎09-28-2021 05:37 - last edited on ‎09-28-2021 06:19 by Moderator Alum

‎09-28-2021 05:37 - last edited on ‎09-28-2021 06:19 by Moderator Alum

Unfortunately my watch is locked and i have removed it from my phone by mistake coz I was not able to set the pin plz help

 

 


Moderator edit: subject updated for clarity

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‎09-28-2021 06:18

‎09-28-2021 06:18

Hi, welcome to the Fitbit Community forums, @Pneha.

 

Thank you for all the details that you've shared about the problem that you experienced with your Versa watch. 

 

It is usually recommended to follow the steps listed here below to change the PIN code and unlock the watch:

 

  1. In the Fitbit app, tap the Today tab 
     
     
     
    > your profile picture 
     
     your device image.
  2. Tap Device Lock.
  3. Tap to change your device lock setting.

However, as you already mentioned, if the watch is no longer associated with the account it would no longer be possible to complete this procedure to change the PIN code on a regular basis. In this case, I recommend that you get in touch with the Customer Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected

 

Have a great day. 

Davide | Italian and English Community Moderator, Fitbit


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