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My wife's versa says she lost 1000 lbs also does not show miles walked

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‎07-31-2018 06:42

‎07-31-2018 06:42

Why does my wife's Versa show she lost 10 lbs first day and 2000 the second day. Also it shows steps for the day but not miles.

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2 REPLIES 2

‎08-02-2018 06:19

‎08-02-2018 06:19

@Hank41 A warm welcome to our Community! Sorry to hear that your wife data is incorrect. The loss of weight is based entirely on the logs you have entered. It could have been an incorrect log but you can simply enter the correct weight to keep track of the correct data. Regarding the distance you will need to sync her Versa so data is updated on her account. Still I wish to know if you can share a screenshot and let me know how often she syncs her device. 

 

I look forward to your reply!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎08-02-2018 07:29

In response to AlvaroFitbit

‎08-02-2018 07:29

Fitbit tells her on her phone app to sync everyday. It says last Synced
2/08/2018 . She has been exploring how to find and enter data, she has
found how to swipe to get steps, distance, heart rate, calories ect. We
don't think the resting heart rate is correct says between 80-120. I have a
Blaze and have no problems with it.Thank you
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