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My yesterday' steps decreased when I synced after midnight

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‎06-14-2018 23:04 - last edited on ‎06-15-2018 09:49 by Moderator Alum

‎06-14-2018 23:04 - last edited on ‎06-15-2018 09:49 by Moderator Alum

I synced my versa shortly after midnight. I recorded the few steps I had taken since midnight, but shows yesterday's total steps as 76, even though I took 12,000. I've synced it multiple times. 

 

 

Moderator edit: Subject for clarity 

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‎06-15-2018 09:48

‎06-15-2018 09:48

Hello @mominmn, welcome aboard! If the amount of steps you did was not correctly synced, then I suggest you to try to restart your Versa by following the instructions in this post; then log out/log in to your Fitbit account; reboot your phone and finally sync your watch again. Just keep in mind that I can't guarantee that you'll recover those steps but we can avoid this from happening again. 

 

Let me know how it goes! 

Heydy | Community Moderator, Fitbit
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