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MyFitnessPal is not syncing with Fitbit-Versa

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‎01-08-2021 08:30 - last edited on ‎01-18-2021 17:54 by Fitbit Moderator

‎01-08-2021 08:30 - last edited on ‎01-18-2021 17:54 by Fitbit Moderator

I had to factory reset my charge as I hadn't wore it for months and it wouldn't sync so thought I'd start again, however now the fitness pal won't sync I have tried disconnecting the fit bit from the fitness pal app and then adding the fit bit again but still it won't sync... Any advice would be fab thank you

 

Moderator edit: updated subject for clarity

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‎01-18-2021 17:52 - edited ‎01-18-2021 17:53

‎01-18-2021 17:52 - edited ‎01-18-2021 17:53

Thanks for visiting the Fitbit Community @Olly0177.

 

Thank you for the information provided and for trying to resolve the issue before contacting us.

 

I would like to clarify, MyFitnessPal is linked to your Fitbit account instead of your Fitbit Versa. Please make sure that you have followed the instructions in this article to revoke access between your accounts and link them once again. For information about what data is transferred between your apps, please visit this post.

 

If you continue having the same problem, you can reach out MyFitnessPal customer support to obtain further assistance.

 

Please let us know if you have any question.

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