NO MUSIC ICON on my New Versa3 that will allow me to go into transfer mode and load my music.

[Jeepdude98]

I have had fitbit devices for over 10 years.  my Versa 2 just puked with video re-trace lines running thru it. so my wife bought me a new Versa 3.  The box says it will store music, but there is no music icon on the screen to allow me to go to transfer mode.   Customer Support is a total Joke, and there is NO QUALITY CONTROL at FITBIT>

[Jeepdude98]

This is Jeepdude98, it's been 24 hours, and FITBIT has done absolutely nothing to resolve the problem.

[SunsetRunner · Accepted solution]

Hello @Jeepdude98 ,

Did you try to contact Fitbit support? Your post is 8 hours ago, not 24.

Anyway answering your question I'm sorry but you can not upload your personal music on your Versa 3 , rather from Pandora (US) or Deezer (rest.of the world), in both case requiring a premium subscription, not from Fitbit but from the respective music service.

[Rich_Laue]

@Jeepdude98 If you want an answer from fitbit, you will need to contact fitbit. However when asking the community of fitbit users for answer you will need to wait for a user to see the question. 

You can read more about the music in your user manual or through the below link to help.

[Jeepdude98]

Thank you for your response, it is appreciated
I am curious as to wht the box it is packaged in says you can store your
own music, and secondly, why, for several hours on the phone with customer
support, they never once mentioned that fact.

[Soyerski123]

Check that:

https://community.fitbit.com/t5/Feature-Suggestions/Music-storage-on-Sense-Versa-3/idi-p/4452403/pag...

There is no option to store music locally and it is not planned. 

[Jeepdude98]

I truly appreciate your response. It would be much better if Fitbit
Support had this information as well. They cost me several hours on the
phone, all trying to tell me that the icon should be there. The box that it
is packaged in promotes storage of personal music. Aside from all that,
the Versa 3 is very difficult to work around. especially with the
indentented button on the left.
This is not a device I would recommend to anyone.


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*Raymond R Brown *

*Disabled Veteran*
*317-509-2022*