Need a Versa 2 replacement band

[Mel898]

I'm trying to file a claim for a replacement band and my fitbit doesn't seem to be 'paired'. I've checked my app and all looks fine. I've even re-paired it just to be sure .. any help would be great

Moderator edit: updated subject for clarity. 

[SunsetRunner]

Could you please explain in more detail, @Mel898 ?  Are you referring to pairing to bluetooth? Is this a separate issue from filing a claim?  You can read more about returns and warranty here but it would be best to contact Fitbit Support directly. They can also help with the pairing issue. I hope this helps answer your questions. If not, please let us know. 

[Mel898]

Hi Carol, when I click to 'file a claim' for a broken band, it searches for your fitbit to be paired to your account. I've paired my fitbit to my account yet it doesn't show on this page. Unfortunately I can't access the live chat, it must be down to discuss there so I was wondering if anybody had a fix for this. Thank you

[SunsetRunner]

@Mel898 - I’m not sure what to advise so asked a moderator to step in. 

[Mel898]

Thank you Carol.

[AndreaFitbit]

Welcome to the Fitbit Community, @Mel898 and thanks for the heads up @SunsetRunner. I'm sorry to hear about your Versa 2 band.

I noticed that you already were able to get in touch with our team and that they have already assisted you. 

Keep on visiting the forums.