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Need help returning my Versa 2 band

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‎02-19-2021 04:58 - last edited on ‎02-19-2021 14:46 by Fitbit Moderator

‎02-19-2021 04:58 - last edited on ‎02-19-2021 14:46 by Fitbit Moderator

I am trying to return this band as it is too small. Fitbit return does not recognize my order number or zip code. How do I return the band? I ordered it on the Fitbit site.

 

Moderator Edit: Clarified subject

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Accepted Solutions

‎02-25-2021 10:19

In response to RicardoFitbit

‎02-25-2021 10:19

Problem resolved. Thank you.

View best answer in original post

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4 REPLIES 4

‎02-19-2021 13:33

‎02-19-2021 13:33

Hi @teddy70 

I'll flag your post for a moderator to help you. Hang tight. 

Marci | Bellevue, WA
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‎02-19-2021 14:46 - last edited on ‎03-13-2025 09:27 by Fitbit Moderator

In response to MarciM

‎02-19-2021 14:46 - last edited on ‎03-13-2025 09:27 by Fitbit Moderator

Hi @teddy70, welcome to the Community Forums.

I appreciate the details that were shared on your post. Because this is an order-related issue, the best way to get help for this specific return problem is to chat directly with our Customer Support team or give us a call. That said, please click here to get connected and receive further assistance.

@MarciM Thanks for your help and for bringing this post to my attention. 

I'll be around if you need anything else.

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‎02-25-2021 10:19

In response to RicardoFitbit

‎02-25-2021 10:19

Problem resolved. Thank you.

Best Answer

‎02-28-2021 21:37 - last edited on ‎03-13-2025 09:26 by Fitbit Moderator

In response to teddy70

‎02-28-2021 21:37 - last edited on ‎03-13-2025 09:26 by Fitbit Moderator

You're welcome @teddy70, thanks for your reply.

I'm happy to know that your concern was resolved. Please do not hesitate to contact me back if you require assistance in the future or if you have any additional questions, I'll be here ready to help you. 

Thanks for being part of the Fitbit family, it was a pleasure to assist you.

 

Best Answer