Need help with charging my Versa

[Its.shourya.s]

Hello Fitness community,

As a fellow community member sharing the passion of being healthy, I am keen of alerting you not to invest in FITBIT products. If there poor standard product is working well for you, consider yourself to be lucky but if it isn't - be ready for a Nightmare.

I bought my FITBIT Versa in France on 20/09/2018.

My product worked good for 6 months and I was so much in love with it that I barely stripped myself of it.

However the trouble started when from one day to another after putting in full charge, instead of 4 green lights, I had a red non-stop light. I sensed trouble.

I was patient to try by my own by unistalling Fitbit app , then renistalling it and the process didn't seem so smooth. Finally after 3 months or so, I requested the support of the company.

The company suggested me to follow some steps and upgrade the Fitbit IOS to the lastest version. Its the time when my mental peace and inefficiency started.

After following the steps and finally not succeeding after 100 attempts ( 1 attempt = 1 hour ), I sent the mail again to fitbit to assist me remotely for the upgrade or provide me the details for a service centre.

Living upto the expectations of not being authentic -

1. They informed me they simply can't help and will try to improve future products based on my feedback

2. Informed me that the product can't be exchanged ( please note I didn't request for an exchange )

3. The don't have service centres, so can't look into it

4. My product because of some stupid clause doesn't quaify for warranty even though it is not even a year yet.

I consider my 200 Euro investment now as a spendthrift timepass and learnt the lesson for the future not to invest in product of the companies with no credibility. Risk less by may be investing in Xiaomi or loosen your pockets a little more and go for Garmin or Apple.

I will post this review on other social medias too to spread the word. HOPE IT HELPS !

Cheers.

[#2]

Hello Fitness community,

As a fellow community member sharing the passion of being healthy, I am keen of alerting you not to invest in FITBIT products. If there poor standard product is working well for you, consider yourself to be lucky but if it isn't - be ready for a Nightmare.

I bought my FITBIT Versa in France on 20/09/2018.

My product worked good for 6 months and I was so much in love with it that I barely stripped myself of it.

However the trouble started when from one day to another after putting in full charge, instead of 4 green lights, I had a red non-stop light. I sensed trouble.

I was patient to try by my own by unistalling Fitbit app , then renistalling it and the process didn't seem so smooth. Finally after 3 months or so, I requested the support of the company.

The company suggested me to follow some steps and upgrade the Fitbit IOS to the lastest version. Its the time when my mental peace and inefficiency started.

After following the steps and finally not succeeding after 100 attempts ( 1 attempt = 1 hour ), I sent the mail again to fitbit to assist me remotely for the upgrade or provide me the details for a service centre.

Living upto the expectations of not being authentic -

1. They informed me they simply can't help and will try to improve future products based on my feedback

2. Informed me that the product can't be exchanged ( please note I didn't request for an exchange )

3. The don't have service centres, so can't look into it

4. My product because of some stupid clause doesn't quaify for warranty even though it is not even a year yet.

I consider my 200 Euro investment now as a spendthrift timepass and learnt the lesson for the future not to invest in product of the companies with no credibility. Risk less by may be investing in Xiaomi or loosen your pockets a little more and go for Garmin or Apple.

I will post this review on other social medias too to spread the word. HOPE IT HELPS !

Cheers.

[NellyG]

Hi @Its.shourya.s I am sorry you have had this problem with your tracker.  However I suggest when anyone buys anything they check out the warranty as this may save a lot of heart ache later. What seems like a 'stupid clause' to you is part of the warranty and had you read it you would have been aware,

Fitbit Warranty

[Its.shourya.s]

Hello Nelly,

Thanks for your "calming" reply but let me remind you- to put some loopholes in the warranty policy just to make the experience traumatic for the customer is not how the organisations work today.

Secondly not to explain what is the potential reason to disqualify the product from warranty clause is definitely stupid, hideous and deceitful.

Lastly, not caring about the customer and letting him / her go is definitely not a sustainable business model.

Goodluck

[Its.shourya.s]

Further when people believe in a product , they don't really believe that they will encounter a situation where they would need to use the warranty policy.

And if God forbids and they have to use it, then it should be to support the customer and not to screw them !