Neet help it 1 Gen Versa. I'm at my wits end!

[Kitsune99]

I have a 1st gen Versa. When I first purchase this watch I loved it, now I am growing to hate it. Half the time I don't get phone calls and I haven't had notifications for 6 months or more. I have gone through everything customer service has told me to try and nothing works. I have factory reset, restarted everything, turned bluetooth off and on and nothing. If someone can help me I'd appreciate it. I am about ready to switch to a different company for a new smartwatch that works.

[Kitsune99]

I have had it with all the problems with the Versa, so this is goodbye. I have a Gen. 1 Versa and it word perfectly until last summer, when I started having problems. Have gone and done everything customer support has told me and still nothing works right. The reason I have this not only to keep track of my exercise is to make sure I don't miss calls or messages, which has been a problem for a year now. Nothing has been done about it and even more problems it seems have risen up, but from newer Versa users. I hate to give this up, but as it only functions as a watch now and nothing else works this is goodbye. I have had this one long enough for me to justify getting a new and better company that will help and fix problems.

[Odyssey13]

you try a restart of the Fitbit? Which phone do you have and is it on the list of compatible devices? click to see

[Kitsune99]

I have an S9 and have literally done everything. Restarted both, watch, phone and Bluetooth. Factory restarted watch, deleted and reinstalled app on phone and talked to customer service. Their answer is we’re working on that and it’s a known problem. Great that was 6 months ago and it still hasn’t been fixed. When you going to get to that then? Too late for me now I’m getting something different from someone that listens to their customers.

[SunsetRunner]

@Kitsune99 

I'm also exploring options since I have a first gen Versa.  Mine is working ok for now.

What device are you looking at? I'm exploring both Garmin and Samsung since I have a Samsung phone.

[cuetee]

i think they do this intentionally so the user will look to getting to
upgrade!

[Kitsune99]

After looking at a lot of reviews and review videos on YouTube I'm going with an Active 2. Does a lot that Versa does and more.

[JuanFitbit]

Hi everybody! nice to see you around. 

@Odyssey13 , thank you for your help and tips. 

@Kitsune99 , thank you for your information and feedback. Could you let me know what Android version is installed on your S9? Our team knows already about a situation with Android 9, that doesn't forward the notifications and calls to the watch, and they are working on a solution for it. Please keep in mind, that there are a lot of new phone models coming out on a rapid pace. Our team must verify them and work on the app so that it works on the most of them.  

I can assure you that Fitbit does not program or makes any changes to make users purchase a newer model. Our devices, the different models, are thought for different proposes and for different uses. E.g The Versa Lite does not offer an internal memory for music, as some users do not need it. 

The Versa Family, does not include an internal GPS like the Ionic, as other users do not need this, or rater use the one of the phone (Connected GPS) .

The Community will also appreciate to continue discussing situations and issues about Fitbit. I suggest you to use another kind of forums if you want to discuss anything about other brands, as this might confuse other users searching for help.

Please let me know if you have further questions.

[Kitsune99]

I have an S9 with Android version 10. My fitbit said the Versa Gen1 is on Firmware 32.70.714 and my last update to the app was March 2, 2020. I have done everything customer service has suggested: restart watch, factory reset watch, uninstall app and turn off phone, turn on phone and reinstall app, turn off bluetooth and turn back on and nothing. At this point the only thing that does work it that I can still change the images on my watch for the certain watch face I have. I have talked to customer service a couple of time and the last time was we know this is an issue and we'll working on it. I am done! In 6 months this should have been fixed and it hasn't not only that, but with the new Versa 2 out I'm reading even more problems with that watch than mine and it seems no one is doing anything to fix this. If you read a couple of the community boards as I have you will see the same frustration with many people along with them saying they are going to a different brand because of this. I hate to tell you, but you are going to loose a lot of customer from the problems from you watches if you done fix it and fix it fast.