help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Network connection lost but wifi is working on phone.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-04-2019 17:52

‎04-04-2019 17:52

Had my fit bit for 13 days maybe I'm doing something wrong? Anyway today all of a sudden my data won't sinc to the Fitbit app. It won't let me do anything says no internet connection, but I have the wifi on my phone on hooked up to my home wifi. It also won't let me hook up to the bluetooth. How do I fit it? 

Best Answer
Labels:
2 REPLIES 2

‎04-04-2019 17:58

‎04-04-2019 17:58

Might be a temporary Fitbit problem.  Try again in half hour.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer
0 Votes

‎04-06-2019 11:27

In response to JohnnyRow

‎04-06-2019 11:27

@Output1738 Welcome to our Fitbit Community! I'm happy to assist you with the syncing issues that you are experiencing with your Fitbit Versa.

 

I'd just like to follow up and would like to know if the issue persists or if it got resolved after the time that recommended my friend @JohnnyRow.

 

In the meantime, restart your tracker as described in this help article  After this, try syncing your tracker again and see if the issue gets fixed.

 

Looking forward to your response! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes