New I phone now and issues with watch

[Delmarf]

Since I got my new iPhone, my watch says unlock with phone and I can’t access anything on the watch. Also watch no longer tells me when someone is calling and sleep updates not loading? Could the issue be I stroll have the app on my old phone. 

[NellyG]

Hi @Delmarf  is your new phone on the Supported Devices List?

The issue could also be that your Versa is still paired to your old phone (assuming you still have your old phone). If you still have it, go into the old phones bluetooth settings and unpair the Versa. Then restart the Versa a few times and try syncing with your new phone again. Please come back if you continue to have problems.

Restart your tracker

[Delmarf]

I don’t have the old phone. I have tried turning watch off and on a few times and re syncing. Still not working. Still says unlock with iPhone 

[NellyG]

What is your new phone?

[Delmarf]

I phone Xr

[NellyG]

It should work with that phone, which is good news. Have you tried unlocking the watch with your phone? If not try that a few times first If that wont work then try a factory reset using the buttons.

FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.