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New Versa 0% battery and not charging

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‎07-02-2019 11:48

‎07-02-2019 11:48

I have had my Versa for 4 hours, it wont  charge, I get a battery pop up now and again with 0% on, I had a logo when I first plugged it in but that has gone now.

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‎07-02-2019 23:58

‎07-02-2019 23:58

The Logo will only stay visible for a few seconds, have you disconnected the charger and reconnect? 

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‎07-03-2019 03:42

In response to Rich_Laue

‎07-03-2019 03:42

Many times. The screen goes black then the logo appears again.
Lesley

Sent from Yahoo Mail on Android
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‎07-03-2019 03:50

In response to LB32

‎07-03-2019 03:50

Then I would either take it back to the place of purchase and explain how it is defective. It should not be hard to show why. 

Or look in the top right of this page and click on the contact Fitbit link http://contact.fitbit.com/

 

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