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New Versa 2 is not tracking my sleep data

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‎08-30-2022 07:30 - last edited on ‎08-30-2022 08:20 by Fitbit Moderator

‎08-30-2022 07:30 - last edited on ‎08-30-2022 08:20 by Fitbit Moderator

I got my Fitbit Versa 2 yesterday, and it's not tracking my sleep. The last smart watch I purchased would not track it either, so I returned it. My Xiomi Mi Band 5 had no issues tracking my sleep. I don't know what the problem is. I've tried just about everything. I'm wearing it snugly. It's synced. It measures my heart rate. I don't know what else to do. 

 

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎08-30-2022 08:21

‎08-30-2022 08:21

Hi there, @SunsetRunner. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your new Versa 2 before reaching out. I understand where your concern is coming from. 

 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

 

See you around. 

Maria | Community Moderator, Fitbit


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‎08-31-2022 07:08

In response to MarreFitbit

‎08-31-2022 07:08

Hello, I'm curious as to why you didn't also provide information on how to address this also...For the ones who came to this forum for assistance instead of contacting customer service...

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