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New Versa 2 isn't tracking my heart rate or steps

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‎12-30-2022 05:06 - last edited on ‎12-30-2022 12:06 by Fitbit Moderator

‎12-30-2022 05:06 - last edited on ‎12-30-2022 12:06 by Fitbit Moderator

I just got this fitbit brand new, 12/29/22. I've don't factory reset twice, most around in the settings in the app and watch. I still can't get it to take my heart rate nor my step. What should I do?

 

Update: That's meant to say not tracking

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎12-30-2022 12:07

‎12-30-2022 12:07

Hi there, @Jaeast672. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.

 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

 

See you around. 

Maria | Community Moderator, Fitbit


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‎12-31-2022 04:48

In response to MarreFitbit

‎12-31-2022 04:48

They were no help either, they just told me to look through the trouble shoot sheet, and I mean I've tried either on the trouble shoot side. So I'm just returning it and getting a refund on it. And just wait to buy a newer different model. I

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