help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

New Versa 2, unable to charge

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-02-2019 19:24 - last edited on ‎12-03-2019 07:46 by Fitbit Moderator

‎12-02-2019 19:24 - last edited on ‎12-03-2019 07:46 by Fitbit Moderator

Versa 2 arrived.. yay... battery is low.. put it into charger, plugged into computer, nothing happens. Is it supposed to say it is charging?

I moved the unit over to my hub to plug in, same thing. Doesn't seem to know it is getting power.

Pins are aligned. Is there some trick to this? I can turn it on, it says to connect to my cell phone, so I installed the fitbit app, and enabled bluetooth, and it found Versa 2, tried to link the two, it says Fitbit rejected the connection. I am thinking because the battery is nearly dead. Do I need to send this back?

 

Reset seems to have resolved it. It doesn't show charging status until after is is connected to cell phone app, and I had to hold button down for 10 seconds first to reset it. Now when I plug it into charger it shows a percentage. Hopefully it will go up.

 

 

Moderator edit: merged reply

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎12-03-2019 07:54

‎12-03-2019 07:54

@Bugzy11, welcome to our Fitbit Community. I'm sorry about the charging issues that your Versa 2 was experiencing.

 

However, I'm so glad to hear that you managed to get the issue resolved. I would like to follow up and would like to know if your Versa took a charge completely. It usually takes 2-3 hours in order to get charged.

 

Looking forward to your response.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes

‎12-03-2019 12:15

In response to JuanJoFitbit

‎12-03-2019 12:15

I had a compounding issue related to charging, where I ordered a charger to put on my nightstand in addition to the one provided and it turned out to be for Versa, not for Versa 2, so there was some confusion related to that, along with the lack of charge reporting when the unit is not paired with a device yet. It seems to charge fine though, and once paired it reports the amount of charge and everything is good. I have returned to other charger and ordered one for Versa 2, so that should be good as well.

 

Thanks for following up.

Best Answer
0 Votes

‎12-03-2019 13:24

‎12-03-2019 13:24

I had this problem with my versa 2 on the second charge. After a while, I realized it was because I put the the watch, in the charger, the wrong way round. For example, the yellow line of dots on the charger have to match with the yellow line of dots on the watch. I felt like a right idiot after 🤦‍:male_sign:

Best Answer
0 Votes