New Versa 2 won't charge

[ganymede2792]

I have plugged it into 2 different computers and both say USB device has malfunctioned.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @ganymede2792, welcome to the Community Forums. Thanks for the details provided in your post about your new Versa 2 that is not charging. Thanks for already testing the charger in 2 different computers, I'll be glad to help you with this. 

If your watch doesn't vibrate when you connect it to the charger, it may be that the battery of your Fitbit is not charging properly and therefore it does not turn on. Said that, I recommend doing the following: 

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?