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New Versa 2 won't connect for setup and charging forever?

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‎06-08-2020 10:55

‎06-08-2020 10:55

Hi,

I just received the Versa 2 as a gift and am having trouble setup up. My phone finds the device and Versa 2 gives me a 4 digit code to enter. However, every time that I enter the 4 digit code, it does not connect. The Versa 2 goes to the Fitbit logo and my phone goes to the "Not Working?" screen and gives me three options (make sure Versa 2 is on, restart device, and turn Bluetooth off/on) or the Versa 2 gets stuck on the 4 digit code and my phone also gets stuck on 4 digit code trying to connect. 

 

Also, the Versa 2 has been charging for 6 hours now and it's been charging that same last section on the battery icon. Should I be concern there is something wrong with this brand new Versa 2?

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‎06-08-2020 14:01

‎06-08-2020 14:01

Uninstalled and installed app and it works now.

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