New Versa 2 won't connect to Amazon Alexa

[Suzymil]

My new versa 2 will not connect to my Amazon account. It comes up saying "unable to connect. There was an error connecting to your Amazon account. Please try again."

I have cleared caches, tried WiFi and data, uninstalled and reinstalled both Amazon and Fitbit apps, restarted my phone. Not sure what else to try. I'm on a samsung galaxy s10

Moderator Edit: Clarified subject

[SunsetRunner]

Hello @Suzymil 

Usually this will happy because of a mobile device compatibility problem. Look here to make sure you are compatible: https://www.fitbit.com/global/us/technology/compatible-devices

Let me know what you find. 

[Suzymil]

Hi, thanks for quick reply!

I'm running on Android 12 so it is compatible

[SunsetRunner]

Hello again @Suzymil 

Sorry for the slow response. I found this article that might be helpful here: https://www.myhealthyapple.com/alexa-not-working-on-your-fitbit-follow-these-tips-to-fix-it/ It will give you tips as well. I’ve done some digging around and have read some of the troubleshooting tips you described in your first post. I did notice some individuals having success after restarting their modem/router. I’d give that a shot too. Doesn’t hurt to try. I do know that you can’t have Alexa and Google Assistance on at the same time so if your also using Google Assistance turn that off then try setting up Alexa. I’ve enclosed a YouTube video that might be useful as well here: https://m.youtube.com/watch?v=p0LmwvxOcU0 

I’m hopefully some of the tips provided help you to get all set up. If your still experiencing issues I’d contact Fitbit Customer Service: https://myhelp.fitbit.com/s/support?language=en_US I p

find calling them directly or live chat the best way to communicate with them. 
😃 Let me k ow how it goes

[dle31353]

I had this problem after doing fine for 6 months. Contacted support four times and kept being told to do the same troubleshooting over and over - the usual stuff - force stop, uninstall, reinstall, check for updates, turn off, turn on....etc. Last guy told me to factory reset. DO NOT DO THIS!!!!!!!!!!!! I was hesitant but did it and now the device is DEAD. COMPLETELY DEAD. And, Fitbit's solution is to offer me a 35% discount on a new unit! I'm really unhappy to say the least.

NOTE: this Versa was a replacement for one that conked out in October 2021. New device, but they say it only is covered by the original device's one year warranty which ended in January 2022. HUH????

[SunsetRunner]

Hello @dle31353 

I can assure you that no where in my post did I suggest a factory reset @dle31353 😉

[dle31353]

Wish I'd asked you first!!

[Whyask · Accepted solution]

Had the same problem with my versa 2. Contacted fitbit support and still no help. So I finally found away to fix this problem. First uninstall the amazon shopping app from your device. Then go back to the fitbit amazon app. Let the app set up your amazon account through your phone browser. After everything is complete try using alexa on your watch. If that works you can then reinstall the amazon shopping app on your phone. 

[SunsetRunner]

That’s fantastic @Whyask 😃 Thank you for sharing! I’m sure others will see this who experienced the same issue and can certainly try the method you described 

[Suzymil]

YES! Thank you!! I uninstalled the Amazon app and set up via browser without problem. Fitbit support unhelp for me also. Thank you so much!

[PinkElephant070]

Just want to say thank you so much, had the same problem and it worked! Been trying for days to try and sort it! Was getting so frustrated 😠 Anyway thanks again.

[Beachbumundo]

Thx so much. Been trying to figure out the problem for 3 days! Your solution worked perfectly 👍

[Nick--B]

Thank you for finding a solution. Absolutely crazy that you need to uninstall the shopping app to get it to work though!