help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

New Versa 2 won't pair to my phone

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-21-2020 09:09 - last edited on ‎09-04-2020 14:06 by Fitbit Moderator

‎08-21-2020 09:09 - last edited on ‎09-04-2020 14:06 by Fitbit Moderator

I just received my Versa 2 and I am having all kinds of problems pairing it to my phone. I get the following scenarios;

1)When I started the pairing procedure, it said the watch was found and was connecting. After several minutes it said try again. I tried this several times with the same result. I uninstalled the app, shutdown the watch, shutdown Bluetooth and restarted it with no luck.

2) Tried to pair and I got a code(7658), Message was " Connecting, Sorry the setup is taking longer than usual. Please be patient. We're on it".

Very frustrated with this new watch. Sent error report to Fitbit when app crashed. Please fix or its going back.

 

 

Moderator Edit: Clarified subject

 

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎09-04-2020 14:09 - edited ‎10-10-2023 13:17

‎09-04-2020 14:09 - edited ‎10-10-2023 13:17

Hi there @SunsetRunner, welcome to the Community Forums. I'm sorry to hear that you're feeling frustrated due to the pairing inconveniences you've been having with your new Versa 2. 

If you continue having issues, please try the troubleshooting steps provided in this help article: Why can't I set up my Fitbit device? 

Give this a go and let me know if you need further assistance. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎09-04-2020 14:09 - edited ‎10-10-2023 13:17

‎09-04-2020 14:09 - edited ‎10-10-2023 13:17

Hi there @SunsetRunner, welcome to the Community Forums. I'm sorry to hear that you're feeling frustrated due to the pairing inconveniences you've been having with your new Versa 2. 

If you continue having issues, please try the troubleshooting steps provided in this help article: Why can't I set up my Fitbit device? 

Give this a go and let me know if you need further assistance. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes