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New Versa 2 won't track heart rate

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‎01-06-2021 14:30 - last edited on ‎01-07-2021 11:40 by

‎01-06-2021 14:30 - last edited on ‎01-07-2021 11:40 by

Got my device today.  Won’t track heart rate despite going through all trouble shooting.  Feel like throwing thing thing at the wall.  What a waste of money.  

 

 

Moderator edit: subject for clarity 

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‎01-07-2021 11:39

‎01-07-2021 11:39

Welcome to the Fitbit Community, @Filbert1.

 

I understand how you are feeling about this situation. Thank you for trying to resolve this. Upon checking with our Support team, I was told that you have already contacted them. If you still need help, please feel free to contact our team back as they have already all the details and special tools to continue assisting you. You can find more information about tracking your heart rate at What factors can affect my heart-rate reading on my Fitbit device?

 

By the way, I've moved your post to Other Versa Smartwatches board so we can keep our forums organized.

 

I'll be around if you have any questions. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎01-07-2021 12:34

‎01-07-2021 12:34

I used my new Versa 2 which is my 4th Fitbit device and it's always the same problem. Heart rate zeroes out frequently and is not accurate. I know my numbers intimately and when my heart rate should be 140 and higher its showing recovery rates around 100-110. Today it showed my heart rate was 160 while I was not moving when it should have been around 100. Tech support always tell you to do the same troubleshooting, nothing works and then they replace the "defective" one with a new one that has the exact same problems. Fitbit customer service is excellent but their products not so much. Needless to day I am very disappointed and will be once again returning this watch. Products aren't worth the price and Fitbit needs to get their act together. Time to switch to Apple, a much more solid device and platform.

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