New Versa 2 won't turn on or take a charge

[klsc0223]

i brought a versa 2 around 1hr ago when i took it out of the box and clicked the on button the fitbit log popped up and a few words in a forigne language and then it went black, i have put it on change been on for around 30 mins now so i assume it has at least a few % of life in it at least enough to press the on button and get a reaction but still not even a flash of life is this normal should i be more patient or take it down and get a replacement?

nb: we have 2 other fitbit devices in my house an inspire and a charge 2 both started straight away allowing for set up and still show life during charge

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@klsc0223, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa 2 since it won't turn on or take a charge.

Please try the troubleshooting steps that are listed in this help article. After this, charge your watch for 2-3 hours and see if it turns on.

Keep me posted on the outcome.

[klsc0223]

thank you this worked and versa is working great thank you 🙂

[JuanJoFitbit]

@klsc0223, that's great news! By the way, I'm sorry for the late response. I'm so glad to hear that your Fitbit Versa is working properly. Thank you for posting the update here.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀