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New Versa 2 won't turn on

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‎11-13-2020 18:17 - last edited on ‎11-14-2020 10:17 by Fitbit Moderator

‎11-13-2020 18:17 - last edited on ‎11-14-2020 10:17 by Fitbit Moderator

Just opened my Fitbit Versa 2 and it won't come on. It's been on charger for fifteen minutes.

 

 

Moderator edit: updated subject for clarity

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‎11-14-2020 10:16

‎11-14-2020 10:16

Hi @olivernco, welcome to our Fitbit Community. I'm sorry to hear that your Versa 2 won't turn on, even though you have charged it for more than 15 minutes.

 

I was able to get in touch with our Support team and was told that they assisted you via chat. In case the issue persists, contact them with the reference number they provided and they'll be happy to follow up and assist you accordingly.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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