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New Versa 2 won't turn on

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‎04-24-2021 13:54 - last edited on ‎04-26-2021 05:44 by Fitbit Moderator

‎04-24-2021 13:54 - last edited on ‎04-26-2021 05:44 by Fitbit Moderator

I just bought a Versa 2 literally an hour ago. I installed everything, it had the option to press start on the watch and before I could it went black. It will not turn back on even when I leave it on the charger. The battery life according to my Fitbit app says it’s a medium life

 

 

Moderator Edit: Clarified subject

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‎04-25-2021 04:52

‎04-25-2021 04:52

Check in the Fitbit App if the watch is syncing before relying on the battery indication.

With it on the charger, in the Fitbit App click on the profile photo [top left] and against device see when it last synced.

 

If it says a moment ago then the watch is working but the screen is dead

If its not syncing, then the watch may just be off or the battery flat.

Leave it on charge for several hours [may be upto 8 hours], as the watch needs to be fully charged before first use.

It may have gone into a deep sleep.

Author | ch, passion for improvement.

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‎04-26-2021 05:47 - edited ‎09-04-2023 05:39

In response to Guy_

‎04-26-2021 05:47 - edited ‎09-04-2023 05:39

Hi there, @Eblovejoy. Welcome to the Community Forums. Thanks for sharing the details about the issue with your new Versa 2. @Guy_ Your help is truly appreciated. 

I've seen you reached out to our Support Team after posting here and they've already helped you to solve the issue. If you have any further questions, please feel free to contact them back. 

Maria | Community Moderator, Fitbit


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