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New Versa 3 is not tracking my sleep data

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‎04-01-2022 14:49 - last edited on ‎12-18-2022 20:14 by Fitbit Moderator

‎04-01-2022 14:49 - last edited on ‎12-18-2022 20:14 by Fitbit Moderator

My Versa 3 is 3 weeks old and has never recorded advanced sleep stages of Deep, Rem, Awake I have tried everything. Think watch is defective.

 

Moderator Edit: Clarified subject

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‎04-02-2022 05:25 - edited ‎07-25-2023 07:22

‎04-02-2022 05:25 - edited ‎07-25-2023 07:22

Hi there, @Candyman88130. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3. I understand where your concern is coming from. 

I recommend considering the following in order to get sleep stages:

  • If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
  • If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
  • If you slept for less than 3 hours.
  • If your device’s battery is critically low.

For more information, see What should I know about Fitbit sleep stages?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎04-02-2022 05:25 - edited ‎07-25-2023 07:22

‎04-02-2022 05:25 - edited ‎07-25-2023 07:22

Hi there, @Candyman88130. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3. I understand where your concern is coming from. 

I recommend considering the following in order to get sleep stages:

  • If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
  • If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
  • If you slept for less than 3 hours.
  • If your device’s battery is critically low.

For more information, see What should I know about Fitbit sleep stages?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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