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New Versa 3 isn't working

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‎09-07-2022 21:06 - last edited on ‎12-18-2022 17:17 by Fitbit Moderator

‎09-07-2022 21:06 - last edited on ‎12-18-2022 17:17 by Fitbit Moderator

I have recently purchased a Versa 3 and did a factory reset. I have tried turning on and all I get is a blank screen. I have tried holding the side button down for 10 seconds up to a couple of minutes but no response (even on the charger) . This is the 2nd Fitbit I have purchased in the last 3 months and I am totally disillusioned now by Fitbit products. I need a fix. If this can't be fixed why have a factory reset option.

 

 

Moderator Edit: Clarified subject

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‎09-08-2022 05:22 - edited ‎07-14-2023 03:45

‎09-08-2022 05:22 - edited ‎07-14-2023 03:45

Hi there, @MightyDazza. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your new Versa 3 before reaching out. We‘re taking your comments and sentiments in regards to our products into consideration.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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