03-22-2023
11:03
- last edited on
03-22-2023
11:22
by
MarreFitbit
03-22-2023
11:03
- last edited on
03-22-2023
11:22
by
MarreFitbit
I would just like everybody to know a friend of mine gave me a Fitbit versa three and right now all it's doing is flashing the Fitbit logo and vibrating and I called Fitbit and they said I'm out of luck if I don't give me all his information they can't do anything
So much for customer
Moderator Edit: Clarified subject
Answered! Go to the Best Answer.
03-22-2023 11:24 - edited 11-29-2023 03:51
03-22-2023 11:24 - edited 11-29-2023 03:51
Hi there, @John9858-. Welcome to the forums. We‘re taking your comments and sentiments in regards to our products and services into consideration.
Please note this issue comes from performing a factory reset without first unpairing your Fitbit device from your Fitbit account and phone's Bluetooth settings. With that being said, I suggest following the steps below in the order listed (or making sure you've done them as instructed):
If you can't get started with your Versa 3, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device?
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
03-22-2023 11:24 - edited 11-29-2023 03:51
03-22-2023 11:24 - edited 11-29-2023 03:51
Hi there, @John9858-. Welcome to the forums. We‘re taking your comments and sentiments in regards to our products and services into consideration.
Please note this issue comes from performing a factory reset without first unpairing your Fitbit device from your Fitbit account and phone's Bluetooth settings. With that being said, I suggest following the steps below in the order listed (or making sure you've done them as instructed):
If you can't get started with your Versa 3, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device?
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
03-22-2023 11:38
03-22-2023 11:38
Thanks for responding but I uninstalled the Fitbit app shut my phone off restarted my phone all that's flashing is a logo and a short vibration I cannot get at the pair Bluetooth to my phone
03-22-2023 12:34
03-22-2023 12:34
I've tried everything you've told me nothing works all that happens is the logo blinks so I guess it is nothing more than a paperweight since I can't get any support
03-22-2023 18:05
03-22-2023 18:05
Mine started doing the same thing today. So I guess don't waste my time calling...
03-22-2023 20:55
03-22-2023 20:55
Yes I don't think they want to deal with people that don't buy new from them I don't think they wanted to be bothered by us
03-23-2023 19:30
03-23-2023 19:30
No it was not
03-24-2023 03:45
03-24-2023 03:45
MarreFitbit,
Please explain why mine started doing the same thing on Wednesday, I bought mine brand new less than 6 months ago because the last one I had the screen went out. I have deleted all data and uninstalled the app the Fitbit keeps flashing the symbol and every once in a while flashes a red X to delete data and resync which I am unable to do. Fitbits are expensive disposable watches.
03-24-2023 03:45
03-24-2023 03:45
I did buy mine new 6 months ago.
03-24-2023 08:19
03-24-2023 08:19
This is a FitBit problem! Is the company going to own it?
03-25-2023 18:52
03-25-2023 18:52
After trying to get it to work for three days it finally started to work again. I feel Fitbit did something on their end, a update finally came through.
03-25-2023 18:53
03-25-2023 18:53
I finally got mine to work again today after messing around with it for three days, a update went through and it reconnected. Now to see how long it lasts.
03-27-2023 13:52
03-27-2023 13:52
please if you did anything let me know I don't think Fitbit wants to deal with us I think once they take the money sell the product why worry about it
03-27-2023 17:29
03-27-2023 17:29
I just kept trying, I would delete the app remove it from my Bluetooth shut my phone off and start over. One time I got all the way to the end of the set up and it failed to sync so I had to start over, that time I was able to at least get to the factory reset on the Fitbit and when I started over it told me to put it on the charger even though it was at 98% but that's when I finally got it to work.
03-27-2023 18:29
03-27-2023 18:29
I can't get anything to change the logo from flashing