New Versa 3 stuck on Fitbit logo

[John9858-]

I would just like everybody to know a friend of mine gave me a Fitbit versa three and right now all it's doing is flashing the Fitbit logo and vibrating and I called Fitbit and they said I'm out of luck if I don't give me all his information they can't do anything

So much for customer

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @John9858-. Welcome to the forums. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Please note this issue comes from performing a factory reset without first unpairing your Fitbit device from your Fitbit account and phone's Bluetooth settings. With that being said, I suggest following the steps below in the order listed (or making sure you've done them as instructed):

• Unpair your Versa 3 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 3 again.
• If there is no connection, restart your Versa 3.

If you can't get started with your Versa 3, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

[John9858-]

Thanks for responding but I uninstalled the Fitbit app shut my phone off restarted my phone all that's flashing is a logo and a short vibration I cannot get at the pair Bluetooth to my phone

[John9858-]

I've tried everything you've told me nothing works all that happens is the logo blinks so I guess it is nothing more than a paperweight since I can't get any support

[MH112019]

Mine started doing the same thing today. So I guess don't waste my time calling... 

[John9858-]

Yes I don't think they want to deal with people that don't buy  new from them I don't think they wanted to be bothered by us

[John9858-]

No it was not

[MH112019]

MarreFitbit,

Please explain why mine started doing the same thing on Wednesday, I bought mine brand new less than 6 months ago because the last one I had the screen went out. I have deleted all data and uninstalled the app the Fitbit keeps flashing the symbol and every once in a while flashes a red X to delete data and resync which I am unable to do. Fitbits are expensive disposable watches. 

[MH112019]

I did buy mine new 6 months ago. 

[Annette1]

This is a FitBit problem! Is the company going to own it?

[MH112019]

After trying to get it to work for three days it finally started to work again. I feel Fitbit did something on their end, a update finally came through.

[MH112019]

I finally got mine to work again today after messing around with it for three days, a update went through and it reconnected. Now to see how long it lasts. 

[John9858-]

please if you did anything let me know I don't think Fitbit wants to deal with us I think once they take the money sell the product why worry about it

[MH112019]

I just kept trying, I would delete the app remove it from my Bluetooth shut my phone off and start over. One time I got all the way to the end of the set up and it failed to sync so I had to start over, that time I was able to at least get to the factory reset on the Fitbit and when I started over it told me to put it on the charger even though it was at 98% but that's when I finally got it to work. 

[John9858-]

I can't get anything to change the logo from flashing