New Versa 3 stuck on message "To start download the Fitbit app"

[samif]

I just got a new Versa 3 and within my app it shows that its all setup and connected to blue tooth. The watch even shows a check when I refresh Bluetooth and wifi but after that the watch screen doesn't change from the first standard page prompting me to download the app. How do I get past this screen if my app is showing my new device is connected?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @samif. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your new Versa 3.

As per the message on the watch's screen, it seems that your Versa 3 is asking to be paired to your Fitbit account again. With that said, I'd suggest following the steps below:

• Check if by any chance your phone's Bluetooth shows the Versa 3 as a connected device. If so, please unpair/remove it.
• Remove the Versa 3 from your Fitbit account and your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 3 again.
• If there is no connection, restart your Versa 3.

If you can't get started with your Versa 3, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Hope that helps.