help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

New Versa 3 won't charge or turn on

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-25-2022 03:30 - last edited on ‎12-18-2022 17:44 by Fitbit Moderator

‎07-25-2022 03:30 - last edited on ‎12-18-2022 17:44 by Fitbit Moderator

Just got brand new versa 3. Have left in on charge in 3 different plugs, and connected to computer USB port.

Doesn't respond in any way to me tapping or holding the button, it just constantly vibrates intermittently. 

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎07-25-2022 11:19 - edited ‎11-15-2023 16:09

In response to NellyG

‎07-25-2022 11:19 - edited ‎11-15-2023 16:09

Hi there, @JohnstonL. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. 

Probably the issue is with the Versa 3 and not the charger or charging ports. I'd recommend trying the tips and recommendations provided here Why isn't my Fitbit device's battery charging?

If that doesn't help, as @NellyG has suggested, the best way to get help for this problem is to chat with us online again or give us a call. Click here to get connected. Our team will let you know what your options are at this point. 

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
2 REPLIES 2

‎07-25-2022 05:46

‎07-25-2022 05:46

Hi @JohnstonL Oh no, that is a shame! You will need to return it to the store you bought it from. If you got it from the Fitbit online store then contact Fitbit Support  

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes

‎07-25-2022 11:19 - edited ‎11-15-2023 16:09

In response to NellyG

‎07-25-2022 11:19 - edited ‎11-15-2023 16:09

Hi there, @JohnstonL. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. 

Probably the issue is with the Versa 3 and not the charger or charging ports. I'd recommend trying the tips and recommendations provided here Why isn't my Fitbit device's battery charging?

If that doesn't help, as @NellyG has suggested, the best way to get help for this problem is to chat with us online again or give us a call. Click here to get connected. Our team will let you know what your options are at this point. 

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes