New Versa 3 won't charge

[Blessed101]

Received Fitbit for Christmas had trouble getting it to charge out of box.  Now will not charge at all.  Ordered a new charger hopefully this will work.  I should not have to spend an extra $20 on something so new..  Love the look and overall use of it but it does me no good if the charger doesn’t work. Just be warned this seems to be a common problem.Have been a Fitbit user since 2017.  Very disappointed in versa 3.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Blessed101. Thanks for stopping by in the Community Forums and sharing the details about the issue with your new Versa 3. We‘re taking your comments and sentiments in regards to our products into consideration. Sorry to hear you had to buy a new charger.

Nevertheless, if you haven't done so yet, I'd suggest trying the tips and recommendations provided here Why isn't my Fitbit device's battery charging?

[Blessed101]

New charger worked.  Just don’t think I should have to spend $20 on a new charger.  Since the one that came with watch wasn’t even a month old.  Hopefully the new one last longer!

[MarreFitbit]

@Blessed101 I'm glad to hear that your Versa 3 is now charging properly. 

When a tracker suffers damage while under warranty, you can contact Customer Support. Discounts and replacements depend on tracker model and other factors.

Have a nice day.