New Versa 3 won't charge

[SnogD]

Just received my new versa 3 Fitbit.  Charged it for 3 hours.  1 hr on laptop USB then 2 hours on wall socket.  nothing.

Press button on side, it vibrates and still nothing.

It is now on a different wall charger with a 3rd party charging cable for 30 minutes.  Still will not boot, just vibrates when you press the button on the side.

What gives FitBit ?  You spend good money for a device that does not turn on?

Is there a reset button on the side somewhere besides the normal side button ?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @SnogD. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out here. 

I've seen you contacted our Support Team after posting here and they've already assisted you with this matter. If you have any questions regarding the outcome of your case, please feel free to contact our team back so they can continue assisting you.

Have a good day. 

[SnogD]

Thanks.  The device after warming up was charged and it just vibrated.  Never turning on.  It was sent back today via the RMA that was assigned.  Within electronics there is such a thing as "IMR/S" (Infant Mortality Syndrome/Rate). This is where not all devices will boot or run within the first few hours of operation.  I guess I got hit with it.  
I can't thank FitBit enough to swap this out.  Downside is that I was really looking forward to using this going forward.  Guess I will need to push out my plans by another week or 2.

Thanks again.

[SnogD]

Update. 

I was told by Customer Support (on 3/2) to send back the versa 3 to Fitbit, for warranty replacement.  Told that the turn around time would be no more than 3 (business) days.

According to the tracking label, it will not get back to FitBit until March 15th.   I dropped the device off on 3/3.  Figured the latest I would have this back is by the 8th or the 9th based upon Customer Support statement.

Had I known that I was misinformed, I would have sent the device back to Amazon and had the replacement already.  Instead, I will be waiting for approx 30 to 40 days for the return of a new running device.  Oh will it be new or refurbished?  Now mind you, I asked if the replacement would be new or refurbished and was told New. Based upon the levels of misinformation, my money is refurbed which will be sent to me, which is NOT what I purchased.  I purchased NEW. 

This puts me at a disadvantage.  I purchased NEW from Amazon and had it  (DOA) in a few days.  Amazon return policy may EXPIRE before I receive the replacement from FitBit.  Thanks Fitbit.

So far on a scale of 1 to 10, Fitbit support is running a -10  that's MINUS 10.  Misinformation by your customer support.

Had I known it was this bad, I would have never purchased the device in the first place.

NOT a happy camper.

Oh, and I tried to email your support team and it BOUNCED with "we're not accepting emails".  I tried to contact via chat and they only would say "its not returning to us until the 15th".  Thanks for repeating my words form the text. I might as well have been talking to a parrot.

At this time, I am so disgusted that I may not use the device at all , sell it and go with one of your competitors.