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New Versa 3 won't complete the update

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‎11-11-2022 08:05 - last edited on ‎12-18-2022 16:58 by Fitbit Moderator

‎11-11-2022 08:05 - last edited on ‎12-18-2022 16:58 by Fitbit Moderator

Just got a Versa 3. I never imagined how frustrated I am setting up this watch. Looking at previous complaints, this has been going on since 2018. 4 years later, has there been any improvement? 

For some reason its taking forever to download the update. Did I just waste $180??? Sheesh. 

 

Ive tried to download the update via wifi or bluetooth. It's been failing. Numerous of times. I just bought a watch I cant use. What the.. 

HELP!!!! 😞 

 

Moderator Edit: Clarified subject

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‎11-11-2022 08:58 - edited ‎06-01-2023 14:43

‎11-11-2022 08:58 - edited ‎06-01-2023 14:43

Hi there, @THDM. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your new Versa 3. We‘re taking your comments and sentiments in regards to our products into consideration.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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