New Versa 3 won't pair with my phone

[LeilaMcC]

Evening all

purchased a new Versa 3 and my phone cannot locate it….the Versa 3 is fully charged next to my phone, I’ve unpaired my previous Fitbit too.

I have tried the following;

- switching Bluetooth off and on, 

- turning my phone off for a few minutes and back on

- **ahem**ting down the versa 3 and restarting it

there is nothing else around that has Bluetooth, any advice welcome 😊 thank you 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @LeilaMcC. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your new Versa 3 is not connecting with your phone. I understand your concern, I will do my best to help you with this!

While reading your post, I was wondering if you have another Fitbit device that might be connected to your phone and Fitbit account? Please note you can't connect multiple devices that use an app gallery to one account. For Fitbit Charge series, Fitbit Ionic, Fitbit Inspire series, Fitbit Luxe, Fitbit Sense series, Fitbit Versa series, and Google Pixel Watch, only connect one of these devices to your account at a time. For more information, see Can I use more than one Fitbit device with the same account?

If the above doesn't describe your issue, please see Why can't I set up my Fitbit device? 

[MarkMM]

@LeilaMcC Hi. Just to verify. You're trying to add it as a new device in the Fitbit app, and not trying to sync through the phones bluetooth, correct?