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New Versa 3 won't turn on

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‎04-21-2022 06:18 - last edited on ‎12-18-2022 20:02 by Fitbit Moderator

‎04-21-2022 06:18 - last edited on ‎12-18-2022 20:02 by Fitbit Moderator

Had it on the charger and took it off.  According to my app the charge is medium although it cannot find the versa 3 anymore

Screen is black, nothing works.  Held the button for 10 secs, 20 secs.  Nothing happening

Any other ideas?  It has been on the charger for an hour and still nothing

 

Moderator Edit: Clarified subject

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‎04-21-2022 07:32 - edited ‎12-31-2023 07:59

‎04-21-2022 07:32 - edited ‎12-31-2023 07:59

Hi there, @Jerseybrewing. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your new Versa 3 before reaching out. I understand where your concern is coming from. 

I've seen you contacted our Support Team after posting here and they've assisted you already. If you still need help, please feel free to contact our team back. 

Have a good day. 

Maria | Community Moderator, Fitbit


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