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New Versa 3 won't turn on

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‎08-22-2022 02:55 - last edited on ‎12-18-2022 17:20 by Fitbit Moderator

‎08-22-2022 02:55 - last edited on ‎12-18-2022 17:20 by Fitbit Moderator

I have a brand new Fitbit versa 3 . It has been in charge for 3 hours.  I have tried pairing it with the app - this appears to have worked but the screen on the Fitbit  is blank so I can’t see the 4 digit code to put into the app to complete the pairing. 
i have tried to restart - still not working and nothing on the screen .

any ideas  please ??

 

 

Moderator Edit: Clarified subject

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‎08-22-2022 04:57 - edited ‎07-14-2023 04:05

‎08-22-2022 04:57 - edited ‎07-14-2023 04:05

Hi there, @Emh97. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. I understand where your concern is coming from. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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