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New Versa 3 won't update

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‎12-31-2021 00:57 - last edited on ‎12-18-2022 20:43 by Fitbit Moderator

‎12-31-2021 00:57 - last edited on ‎12-18-2022 20:43 by Fitbit Moderator

I’ve recently been gifted a versa 3 and when I got to setting it up everything was just fine until it reached the update.

it keeps writing downloading but it is frozen on 5%. It’s constantly failing and I’m quite literally miserable.

can anyone help me out?

 

Moderator Edit: Clarified subject

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‎12-31-2021 05:31 - edited ‎09-01-2023 08:14

In response to Guy_

‎12-31-2021 05:31 - edited ‎09-01-2023 08:14

Hi there, @Eve-buckley. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3. I understand how you must be feeling. 

If you continue having issues after following @Guy_'s tips and recommendations, please see Why can't I update my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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2 REPLIES 2

‎12-31-2021 04:03

‎12-31-2021 04:03

HI @Eve-buckley - the update is done over the wifi. Make sure you have connected to a 2.4 gHz wifi signal, and that your watch and phone are near the router to give it the best signal.

Although not confirmed it is possible you may have problems if the phone has a VPN connection or has security software blocking full access to Fitbit.

It is always good to restart both the phone and the watch if there are problems and try again.

More info on How do I set up my Fitbit device? 

and How do I restart my Fitbit device? 

Author | ch, passion for improvement.

Best Answer

‎12-31-2021 05:31 - edited ‎09-01-2023 08:14

In response to Guy_

‎12-31-2021 05:31 - edited ‎09-01-2023 08:14

Hi there, @Eve-buckley. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3. I understand how you must be feeling. 

If you continue having issues after following @Guy_'s tips and recommendations, please see Why can't I update my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer