New Versa 3 wont charge - Fitbit Community

New Versa 3 wont charge

Victoriaano

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My versa 3 isn’t charging since I got it out of the box. It’s been on 0% for 5 hours and is showing no sign of charging

i also read I could reset it by pressing a button, I don’t see any button

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EstuardoFitbit

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Welcome to the Fitbit community forums, @Victoriaano.

Thanks for letting us know about the issue you're experiencing with your Versa 3 and for outlining the steps you've already taken.

Let's start by trying these quick fixes:

Check both ends of the charging cable.

Try another USB port or wall charger.

Clean the Fitbit and cable contacts.

Restart your Fitbit.

Try a different charging cable if you have one.

If the battery was dead, give it an hour or two.

For more help, please check out this article: Why isn't my Fitbit device's battery charging?

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