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New Versa Fitbit doesn’t hold a charge

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‎12-31-2019 18:49

‎12-31-2019 18:49

Can anyone tell me what to do to make this watch/device go longer than 24 hours without needing a charge? Thanks 

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‎01-01-2020 03:27

‎01-01-2020 03:27

@Megnus, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since the battery drains fast.

 

Please try the tips that are listed in this help article in order to improve the batter life of your watch. After this, monitor the battery's behavior and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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‎01-04-2020 12:21

In response to JuanJoFitbit

‎01-04-2020 12:21

Have tried every tip, spoke with customer service and now the phone looses its charge after 3 hours. As it was a Christmas gift I will box it back up with the gift receipt and return it☹️

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‎01-09-2020 08:31

In response to Megnus

‎01-09-2020 08:31

@Megnus, I'm sorry for the late response. I'm also sorry to hear that you decided to return the Fitbit Versa. I totally understand how you feel about this and we appreciate your feedback since this helps us to keep improving.

 

Don't hesitate to get back if any question arises.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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