help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

New Versa Won't Sync

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-01-2019 19:02

‎04-01-2019 19:02

I've read a lot of posts about people having to wait 16+ hours for their Versa to sync to their device. Both on bluetooth and wifi and both. It's "supposed" to take 30 minutes, and nothing from the Fitbit admin ever says why it's taking so long. It m says to restart the Versa, to uninstall and reinstall the app, and hope for the best. I'm 1.5 hours in and it's only about 30% done. And I have uninstalled and reinstalled and restarted the Versa already. This is bogus it seems like it doesnt work and admin has no real info on why

Best Answer
Labels:
0 Votes
1 REPLY 1

‎04-02-2019 05:14

‎04-02-2019 05:14

I am the exact same, it worked perfectly the first day I got it. The last two days it won't sync to my phone and a Bluetooth message keeps coming up. When I press restart, nothing happens. I don't know how to fix it. Sleep is not being tracked because of it 😬

Best Answer
0 Votes