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New Versa not switching on after factory reset

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‎04-30-2020 23:00 - last edited on ‎05-01-2020 18:10 by

‎04-30-2020 23:00 - last edited on ‎05-01-2020 18:10 by

I have a week old versa that was draining battery. I was told to fully charge it, sync it and do a factory reset which I did. Now it won’t switch back on?? Any tips I’ve tried holding all three buttons and left and right buttons and nothing? Did not expect this sort of drama from a 250$ watch 

 

 

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‎05-01-2020 18:06 - edited ‎05-01-2020 18:09

‎05-01-2020 18:06 - edited ‎05-01-2020 18:09

Welcome to the Fitbit Community, @Marytee.

 

I moved your post to Versa Smartwatches board, so we can keep our forums organized.

 

I appreciate your participation in the Forums and sharing that your new Versa won't turn on after factory reset. I understand that you were trying to resolve the battery draining issue. Thank you for your troubleshooting efforts. I totally understand how you are feeling and I am here to help. 

 

Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.


Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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